Terms and Conditions
1. Introduction:
Welcome to HARMONIA ZONE TRADING L.L.Cyour trusted provider of high-quality home appliances in the United Arab Emirates (UAE). These terms and conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms and conditions.
2. Definitions:
Company: HARMONIA ZONE TRADING L.L.C
Customer: Any individual or entity purchasing products from the Company.
Products: Home appliances offered for sale by the Company.
3. Product Description:
We strive to provide accurate descriptions and images of our products. However, actual products may vary slightly from the descriptions or images on our website. Specifications, features, and functionalities are subject to change without notice.
4. Ordering Process:
To place an order, customers must follow the instructions on our website. By placing an order, you make an offer to purchase the products in accordance with these terms and conditions. We reserve the right to accept or reject any order at our discretion.
5. Pricing and Payment:
Prices for our products are displayed in UAE Dirhams (AED) and are inclusive of applicable taxes. Payment must be made in full at the time of placing the order. We accept payment via Debit/Credit Cards.
6. Shipping and Delivery:
We offer shipping within the UAE only. Delivery times may vary depending on your location and product availability. We will make every effort to deliver your order within the estimated timeframe, but we are not liable for any delays beyond our control.
7. Returns and Refunds:
If you are not satisfied with your purchase, you may return the product within 7 days of receipt for a refund or exchange. Returned products must be in their original condition and packaging. Refunds will be issued within 7 days of receiving the returned product, minus any applicable restocking fees.
8. Warranty and Support:
Our products are covered by a 1-year warranty against defects in materials and workmanship. To claim warranty services, please contact our customer support team at customer@grimmenhome.com. Warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
9. Limitation of Liability:
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or website.
10. Intellectual Property:
All intellectual property rights in our products and website, including but not limited to trademarks, logos, and content, are owned by the Company. You may not use, reproduce, or distribute any content from our website without our prior written consent.
11. Privacy Policy:
We are committed to protecting your privacy. Please refer to our Privacy Policy https://grimmenhome.com/privacy-policy for information on how we collect, use, and disclose your personal information.
12. Governing Law and Jurisdiction:
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Changes to Terms and Conditions:
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions periodically for updates.
14. Severability:
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
15. Contact Information:
If you have any questions or concerns about these terms and conditions, please contact us at +9714 26 26 477 or customer@grimmenhome.com.